The (TCP) Code is a code of conduct designed to ensure minimum standards of customer service, advertising, billing, credit management and complaint handling for fair outcomes for all Consumers of Telecommunications Products in Australia.
Activ8me is committed to the code and providing our customers with good customer service and product
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Our Key Commitments Are
- We will be open, honest and fair in our dealings with you ensuring your privacy is protected.
- We will receive clear, accurate and relevant information on products and services from us; before, during and, where appropriate, after the point of sale.
- We will endeavour to have disputes resolved quickly and fairly.
- Promotion of products and services will be clear, accurate and not misleading.
- Disadvantaged and vulnerable consumers will be assisted and protected by our appropriate policies and practices.
- You will receive an effective remedy from us if we breach the Code.
- We will use monitoring and reporting tools to ensure successful implementation of the Code.